Last updated: November 18, 2025

KweneAura Beauty operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). KweneAura Beauty is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, anPPd disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described below.

IMPORTANT NOTICE FOR COSMETIC & SKINCARE CUSTOMERS

KweneAura Beauty does not collect, request, or store medical information, dermatological diagnoses, or health data.
Any information you voluntarily share about your skin conditions, allergies, sensitivities, hair concerns, or reactions is provided at your discretion and is used solely to respond to your inquiries.

We do not provide medical advice, diagnose conditions, or use your personal information for health or treatment purposes. All product guidance is cosmetic and informational only.

Please consult a licensed healthcare professional for medical or dermatological concerns.

PERSONAL INFORMATION WE COLLECT OR PROCESS

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data.

Depending on how you interact with the Services, we may collect or process the following:

Contact Information:
• Name
• Billing address
• Shipping address
• Phone number
• Email address

Financial Information:
• Credit/debit card details
• Payment method
• Transaction details
(Processed securely by Shopify; we do not store full payment information.)

Account Information:
• Username
• Password
• Preferences
• Saved settings

Transaction Information:
• Items viewed, added to cart, wishlisted
• Purchases, returns, exchanges, cancellations
• Order history

Communications:
• Messages you send to customer support
• Email or online form submissions

Device Information:
• IP address
• Browser type
• Device identifiers
• Network information

Useage Information:
• How you navigate or interact with the Services
• Clicks, scroll behavior, timestamps

PERSONAL INFORMATION SOURCES

We collect personal information from:

• Directly from you when you visit, shop, create an account, or communicate with us
• Automatically through cookies and tracking technologies
• Service providers such as payment processors, analytics tools, marketing platforms
• Third-party partners depending on marketing or integrations you use

HOW WE USE YOUR PERSONAL INFORMATION

We may use your information for:

1. Providing, Tailoring & Improving the Services

• Processing orders, payments, returns, and exchanges
• Managing your account
• Recommending products
• Remembering your preferences
• Enhancing your shopping experience

2. Marketing & Advertising

• Sending promotional emails or texts
• Showing personalized product recommendations
• Delivering targeted advertisements

3. Security & Fraud Prevention

• Authenticate your identity
• Detect and investigate fraud or malicious activity
• Maintain a secure shopping environment

4. Communicating With You

• Responding to customer support requests
• Sending order confirmations and updates

5. Legal Obligations

• Complying with applicable laws
• Responding to valid legal requests
• Investigating violations of policies

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your information:

• To Shopify (our e-commerce platform provider)
• To service providers (payment processors, shipping carriers, IT providers, analytics tools, etc.)
• To business and marketing partners who assist with advertising
• When you direct us to share information (e.g., through social logins)
• To affiliates within our corporate group
• During business transactions (e.g., mergers, acquisition)
• To government or legal authorities when required

RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify collects and processes personal information about your interactions with our store and may use it to provide enhanced features, secure transactions, and improve the platform.

Shopify may process your data independently as a controller. To learn more about Shopify’s privacy practices, visit:
https://privacy.shopify.com

You may exercise Shopify-specific data rights using their Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these third-party sites. Please review their policies before providing any information.

CHILDREN’S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us for deletion.

SECURITY & RETENTION OF INFORMATION

We use reasonable security measures, but no system is completely secure.
We retain personal information only as long as necessary for:

• Providing the Services
• Complying with laws
• Resolving disputes
• Enforcing agreements

YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to:

• Access your personal information
• Request deletion
• Correct inaccurate information
• Receive a copy of your data (portability)
• Opt out of targeted advertising or data sharing
• Manage marketing communication preferences

We may need to verify your identity before processing requests.

INTERNATIONAL TRANSFERS

We may transfer your information to countries outside your residence. Where applicable, we use approved safeguards such as Standard Contractual Clauses.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last updated” date.

CONTACT

For questions about our privacy practices or to exercise your rights, contact us:

📧 kweneaurabrand@gmail.com