Shipping Policy

Thank you for shopping with KweneAura Beauty. We are committed to delivering your order with care, transparency, and efficiency.

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
During high-volume periods, processing times may be slightly extended. We appreciate your patience.

Shipping Timeframes

Shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times will be provided once your order ships.
Please note that delivery delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is correct at checkout. KweneAura Beauty is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost, please contact the carrier directly using the tracking information. If additional assistance is needed, you may reach out to us at orders@kweneaurabeauty.com and cc kweneaurabrand@gmail.com.