Returns & Refund Policy

Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges on opened or used products.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery at orders@kweneaurabeauty.com with:

Your order number

Clear photos of the item(s) and packaging

Once reviewed, we will gladly offer a replacement or store credit where applicable.

Missing Items

If an item is missing from your order, please notify us within 48 hours of delivery so we can investigate and resolve the issue promptly.

Refunds

Refunds are only issued in cases where:

• An incorrect item was sent and a replacement is unavailable.
• Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.

Non-Returnable Items

We do not offer refunds or exchanges for:

• Used or opened products
• Orders placed incorrectly by the customer
• Change-of-mind purchases