Shipping policy

Last updated: November 18, 2025

Thank you for shopping with KweneAura Beauty. Please review our Shipping Policy to understand how and when your order will ship.

1. ORDER PROCESSING TIME

All orders are processed within 1– 3 business days (excluding weekends and holidays).

During high-volume periods, holidays, major sales, restocks, promotions, or special product launches, processing times may be extended.

You will receive an email confirmation once your order has shipped.

2. SHIPPING CARRIERS

We ship through:

• USPS

• DHL

• UPS

• Other trusted carriers when applicable

Carrier selection is based on speed, reliability, and cost efficiencies.

3. SHIPPING TIMES

Shipping timeframes shown at checkout are estimated delivery windows provided by the carrier.

KweneAura Beauty does not guarantee delivery dates.

Delivery times may be longer due to factors outside our control, including:

• Carrier delays

• Weather disruptions

• High-volume sale seasons (Black Friday, Christmas, flash sales, etc.)

• Holiday congestion

• Incorrect or incomplete addresses

• Customs processing for international orders

4. SHIPPING RATES

Shipping rates are calculated at checkout based on:

• Order weight

• Destination

• Selected shipping method

Promotional free shipping may be offered periodically.

5. ORDER TRACKING

Once your order ships, you will receive a tracking number by email.

Please allow up to 24–48 hours for tracking to update after shipment.

6. LOST, STOLEN, OR DELAYED PACKAGES

KweneAura Beauty is not responsible for:

• Lost packages

• Stolen packages

• Packages marked “Delivered” but not received

• Carrier delays

• Carrier rerouting

• Delivery issues caused by USPS/UPS or other carriers

Once your package is handed to the carrier, responsibility transfers to the customer.

Customers must file a claim directly with the carrier for lost or stolen packages.

7. INCORRECT ADDRESSES

Customers are responsible for providing accurate shipping information.

KweneAura Beauty is not responsible for orders shipped to:

• Incorrect addresses

• Missing apartment/unit numbers

• Misspelled addresses

• Old or previous addresses

Refunds and replacements cannot be issued for incorrectly addressed orders.

8. DAMAGED PACKAGES

If your order arrives damaged:

1. Contact us within 3 days of delivery

2. Provide your order number

3. Include clear unboxing photos and/or videos

We will review your claim and determine replacement eligibility.

9. INTERNATIONAL SHIPPING

We ship internationally to select countries.

Customers are responsible for:

• Customs fees

• Duties

• Import taxes

• International handling charges

KweneAura Beauty is not responsible for customs delays, clearance issues, or additional fees imposed by the destination country. 

International shipping rates shown at checkout are estimates. Final shipping costs may vary based on actual package weight, and destinations. Where applicable, any additional balance will be communicated prior to shipment.

10. ORDER CANCELLATIONS

Once an order has entered processing or has shipped, it cannot be canceled or modified.

11. CONTACT

For shipping questions or concerns, please contact us at:

📧 orders@kweneaurabeauty.com